Support Center
Need help with something? Our support team and helpful community members are here to assist you with any issues related to the Minerva server. Check our FAQs or reach out through one of our support channels.
Discord Support
Get real-time help from our team and community members through our Discord server.
Join Discord
Support Tickets
Create a support ticket for account-related issues, technical problems, or to report bugs.
Create Ticket
Community Forums
Browse our forums for guides, discussions, and solutions to common problems.
Visit ForumsFrequently Asked Questions
How do I download and install the game client?
Visit our Download page and follow the step-by-step instructions. You'll need to download the base TERA client and our custom Minerva patch. Our launcher will handle the rest of the installation process automatically.
I can't connect to the server. What should I do?
First, check if the server is online by looking at the Server Status panel. If it's online, try these steps:
- Restart your launcher and game client
- Check your firewall settings to ensure the game has network access
- Verify your internet connection is stable
- Try connecting using a VPN if your ISP is blocking the connection
If you still can't connect, please create a support ticket with details about your issue.
How do I create or recover my account?
To create a new account, click the "Register Account" button on the homepage. For account recovery, use the "Forgot Password" link on the login page. If you still can't access your account, please create a support ticket with your username and the email address you used during registration.
What are the system requirements?
Minimum requirements:
- OS: Windows 7/8/10/11 (64-bit)
- CPU: Intel Core i3 or AMD equivalent
- RAM: 4GB
- GPU: NVIDIA GeForce GTX 650 or AMD Radeon HD 7770
- DirectX: Version 11
- Storage: 45GB available space
Recommended requirements:
- OS: Windows 10/11 (64-bit)
- CPU: Intel Core i5 or AMD equivalent
- RAM: 8GB
- GPU: NVIDIA GeForce GTX 970 or AMD Radeon R9 290
- DirectX: Version 11
- Storage: 45GB available space (SSD recommended)
How do I report another player?
To report a player for breaking server rules or inappropriate behavior:
- Take screenshots or record evidence of the violation
- Create a support ticket with the player's name, date and time of incident, and description
- Attach your evidence to the ticket
All reports are handled confidentially. Please allow up to 24 hours for our team to investigate and respond.
Create Support Ticket
Please fill out the form below with as much detail as possible to help us resolve your issue quickly.